Case Study: Internshala reduces missed customer calls with MyOperator

Internshala - Customer Case Study

Internshala, the Gurugram-based online internship and training platform, was receiving a high volume of inbound calls from job seekers and struggled to manage them manually. Using traditional landline and mobile phones limited their ability to handle multiple calls at once and provide 24/7 availability, leading to missed customer calls and a weaker calling experience. MyOperator helped address these challenges with call management support for the recruitment sector.

MyOperator implemented a full setup for Internshala that included a virtual phone number, IVR, and call tracking and recording. This enabled multiple calls to be handled simultaneously, informed callers when agents were unavailable, and improved monitoring of agent performance. As a result, Internshala improved its business communication and saw a 38% decrease in missed customer calls.

Internshala