Case Study: FoodPanda speeds up hiring and cuts call costs with MyOperator

FoodPanda - Customer Case Study

FoodPanda, the online food ordering and delivery marketplace, needed to scale quickly during peak monsoon and winter seasons by hiring more delivery personnel. Its manual applicant calling process was time-consuming and made it difficult to efficiently screen candidates at scale.

MyOperator provided FoodPanda with an outbound IVR solution, customizing its call automation platform to place automated calls to job applicants and capture their responses through IVR questions. With MyOperator, FoodPanda increased monthly outbound calls by 500%, reduced per-call costs by 5x, and significantly shortened hiring time while saving man-hours; it also identified Hyderabad as a strong recruitment market.

FoodPanda