Case Study: ClearDekho boosts customer calls and on-call orders with MyOperator

ClearDekho.com - Customer Case Study

ClearDekho.com, a leading budget eyewear brand in India, was receiving hundreds of customer and franchise-related calls every day but relied on a landline system that caused many missed calls due to ongoing conversations and agent unavailability. The company needed a simpler way to manage business calls and monitor customer interactions more effectively, so it turned to MyOperator for help.

MyOperator implemented a virtual helpline number with IVR that routed calls directly to agents’ mobile phones, enabling parallel call handling and 24/7 availability without tying staff to the office desk. With call tracking, call recording, and reporting features, ClearDekho improved follow-ups and team performance, resulting in a 38% increase in customer calls and a 35% rise in monthly on-call orders.

ClearDekho.com