Case Study: Carnival Support Services India improves international customer calling with MyOperator

Carnival Support Services India - Customer Case Study

Carnival Support Services India (CSSI), a leading manning firm for cruise ship operations worldwide, was struggling with a UK landline support number that forwarded calls to Indian mobiles. This setup caused poor call connectivity, high international calling charges for customers, and costly forwarding charges for the company. MyOperator was brought in to improve their international customer support experience.

MyOperator implemented a full call management solution with international toll-free numbers and IVR support for three countries, along with updated call reports and automatic call recording. The new setup reduced customer calling costs, improved call handling, and gave CSSI better visibility into call performance, helping them deliver a smoother support experience for their crew clients.

Carnival Support Services India