Case Study: Bakasur improves call management and marketing performance with MyOperator

Bakasur - Customer Case Study

Bakasur, a chain of posh restaurants in Bangalore, needed a better way to manage incoming customer calls and track leads from multiple marketing sources. Their single phone number was often busy, making bookings difficult and preventing them from understanding which marketing channels were driving sales. MyOperator provided a call management system to help centralize and organize customer interactions.

MyOperator implemented a toll-free number with a customized IVR voice for Bakasur, along with call tracking to build a database of callers and attribute leads to their sources. This improved Bakasur’s brand awareness, helped generate higher traffic and repeat sales, and supported better marketing campaign strategy, while also enhancing the customer on-call experience.

Bakasur