Case Study: Atomberg Technologies boosts customer calls with MyOperator

Atomberg Technologies - Customer Case Study

Atomberg Technologies, a fast-growing manufacturer of ceiling fans headquartered in Mumbai, needed a better way to manage a high volume of customer calls across India. Before switching to MyOperator, the company relied on a traditional PBX/landline setup that made it hard for agents to answer all calls, track missed calls, or monitor call performance and follow-ups.

MyOperator implemented a centralized virtual number, IVR-based call routing to agents’ phone numbers, and real-time call reporting for Atomberg Technologies. With MyOperator’s solution, Atomberg improved call handling and agent monitoring, and saw a 67% increase in customer calls.

Atomberg Technologies