Case Study: Aakash International Business improves student call handling with MyOperator

Aakash International Business - Customer Case Study

Aakash International Business, a group of educational institutes including schools, coaching centres, and colleges, needed a better way to manage high volumes of student calls across branches. The company wanted to track calls without losing data, categorize student information by requirements, support after-hours availability, record queries, and provide more personalized guidance. MyOperator helped address these needs with its call management solution.

MyOperator provided Aakash International Business with virtual numbers for each branch, along with IVR routing to direct calls to the right departments and call recording to capture student queries. This centralized setup improved efficiency, helped the institutes respond to students even after office hours, and enabled more personalized feedback and local support. The case study highlights improved handling of calls and stronger accessibility, though it does not provide a specific numeric impact.

Aakash International Business