Case Study: Comdain Infrastructure achieves faster, more accurate customer service with MYOB Greentree

MYOB Greentree Helps Comdain Infrastructure Set New Industry Benchmarks for Customer Service

Comdain Infrastructure, a national construction and maintenance services business serving the gas, irrigation and water sectors, needed an ERP system that could handle large volumes of project and maintenance data while integrating with internal and external systems. Before MYOB Greentree, work orders were paper-based, which caused delays and data errors across more than 50,000 work orders a year.

MYOB Greentree implemented a centralized, API-enabled system that captured job costs, connected to other business systems, and integrated CRM with a field application for service requests. The result was faster, more accurate service responses, smoother order processing, and the ability to meet 60-minute emergency response SLAs; Comdain Infrastructure also used its integrated IT and field service capabilities to win new business and improve customer satisfaction.

Comdain Infrastructure

Matt Hughes

IT Manager