Case Study: a leading Indian telecom company achieves 99% on-time AP payments with MYNDAPX by MYND

One of India's Oldest Telecom Companies achieves 99% on-time payments with Mynd

One of India's oldest telecom companies was struggling with inefficient accounts payable operations managed through a large Shared Service Centre. The manual, paper-based process for handling around 70,000 transactions monthly led to lost invoices, delayed vendor payments, compliance gaps, and a lack of visibility. To address these challenges, the company partnered with vendor Mynd and leveraged their MYNDAPX automation platform.

Mynd redesigned the AP process by digitizing invoices, automating workflows, and integrating with the client's SAP system. They established a centralized vendor helpdesk and implemented robust compliance controls. The solution delivered significant results, including 99% on-time vendor payments, 24-hour helpdesk turnaround times, and 100% invoice visibility, transforming the SSC into a benchmark of efficiency.