Case Study: India's Leading Dialysis Service Provider achieves 99% nephrologist payment accuracy with MYND

a leading dialysis service provider achieves 99% payment accuracy with Mynd

The customer, India's leading dialysis service provider, faced significant challenges in managing complex and varied payment structures for its nephrologists and clinical consultants across 500+ clinics. This led to payment inaccuracies, agreement lapses, and damaged consultant relationships. MYND implemented a comprehensive accounts payable solution to address these issues.

MYND's solution involved deploying a dedicated validation team and building automated checks to verify payments against individual agreements, alongside introducing proactive renewal reminders. This systematic approach resulted in 99% payment accuracy, eliminated agreement lapses, and reduced payment-related queries by 75%, thereby enhancing consultant satisfaction and reducing attrition for the customer.