Case Study: Housing Solutions achieves 94% job attendance and 100% compliance with MyMobileWorkers

Housing Solutions use MyMobileWorkers to successfully manage approximately 2,500 properties that require ongoing communal maintenance

Housing Solutions, which owns and manages 7,500 properties (about 2,500 requiring ongoing communal maintenance), faced inefficient, manual rota-based processes that left supervisors travelling to sites to verify work, made proving attendance and time on site difficult, and led to low performance (around 60% appointments attended), customer complaints and challenges charging accurate fees. To address this, Housing Solutions turned to MyMobileWorkers and its workforce management software.

MyMobileWorkers deployed its solution (portal, CRM, GPS/time‑stamped job logs and enforced onsite photos) across the grounds and maintenance team—initially with 13 operatives—and delivered rapid, low‑cost implementation. The result: appointments kept rose from 60% to an average 94%, 100% proof of compliance and enforced photos reduced false complaints and supervisor travel, customer service and satisfaction improved, labour turnover fell, and Housing Solutions gained measurable data to enable accurate charging, faster invoicing and increased income and cash flow.

Housing Solutions

Emma Allen

Business Improvement Manager