Case Study: Sass achieves increased profits and scalability with MyHub Intranet

Extranet Increases Profit For Professional Services Company

Sass, a New Zealand business consultancy founded by Lisa Johnston that serves several hundred clients, needed a way to add client value and provide 24/7 support without increasing staff hours or costs. Facing rising workload and difficulty finding experienced staff, Sass wanted a secure, easy-to-manage cloud extranet with permission controls, targeted messaging, searchable training content, automated notifications and usage metrics. They selected MyHub Intranet to deliver that solution.

MyHub Intranet built and implemented a central, permission-controlled extranet (branded by Sass as “Ysite”) hosting training videos, templates, FAQs and private client folders, and provided site setup and training so Sass could self-manage. As a result, Sass scaled services, shifted from hourly billing to productized offerings, reduced overheads and staff costs, improved internal efficiency and reported increased gross profit and lower stress among staff.

Sass

Lisa Johnston

Business Owner