Case Study: an online grocery retailer improves SAP operational efficiency with MYGO Consulting support

an online grocery retailer supports 800 users for 10+ years with MYGO Consulting

An online grocery retailer faced the challenge of supporting its complex SAP ECC EHP 7 environment, which was critical for its 800-user operation. The system's multiple integrations with Hybris e-commerce, web ordering interfaces, and Manhattan 3PL logistics created a large incident surface area, and any failure had a direct customer-facing impact. They needed high-availability support and consistent expertise across MM, PP, SD, FICO, and ABAP modules.

MYGO Consulting delivered a complete onsite and offshore SAP support solution with a 12-member team for over 10 years. This blended support model provided coverage for all functional modules and key integrations, ensuring information flowed seamlessly across departments. The long-term partnership resulted in significantly improved operational efficiency, with processes being streamlined and errors minimized for the customer.