Case Study: The Watermill Hotel achieves higher occupancy and optimised revenue with mycloud Hospitality

The Watermill Hotel - Customer Case Study

The Watermill Hotel, a 71-room property in Hemel Hempstead popular with business travelers and families, faced rising costs when its previous PMS vendor increased prices and relied on third-party sites for 50–60% of bookings. With a small six-person team, the hotel needed a cost-effective, easy-to-integrate system offering automation and meaningful analytics. After trialing mycloud Hospitality’s PMS, POS and E-distribution solutions (on the Premium plan), the team found the functionality and support met their needs.

mycloud Hospitality implemented a phased rollout—configuring the PMS first, then POS, social media, marketing and e-distribution—supported by online tutorials and responsive support during the trial and go-live. The integrated solution automated guest review invites (via TripAdvisor), improved occupancy management and rate optimization, and enabled more informed revenue decisions. The Watermill Hotel reports daily reliance on the system, stronger revenue outcomes and has recommended mycloud Hospitality to the other four hotels in its group.

The Watermill Hotel

Sandeep Chawla

Hotel Manager