Case Study: Bombay Palace London achieves better reporting, guest profiling, and delivery efficiency with mycloud Hospitality

Bombay Palace - Customer Case Study

Bombay Palace London, part of an international restaurant chain, needed to replace an outdated POS setup that only retained data for seven days and forced the team to manually rekey sales into Excel, causing errors and limiting reporting. The business also lacked proper support for distinguishing dine-in, takeaway, delivery, and repeat-customer profiles, including dietary requirements, and turned to mycloud Hospitality, using the Touché F&B POS system, to solve these operational gaps.

mycloud Hospitality implemented and tailored Touché to Bombay Palace London’s needs, adding stronger reporting, a guest profiler, and a delivery module to improve workflow and customer tracking. The result was a more efficient operation with better decision-making from richer data, reduced manual effort and errors, improved user experience for deliveries, and a clear return on investment, with mycloud Hospitality credited for a seamless deployment and ongoing support.

Bombay Palace London

Raj Harash

Business Development Manager for Prologic First