Case Study: Al Dana Elegant Hotel - Makkah achieves rapid automation, 1‑click 308‑room check-outs and increased revenue with mycloud Hospitality

Al Dana Elegant Hotel - Makkah - Customer Case Study

Al Dana Elegant Hotel - Makkah, a 611-room luxury 5-star property part of Aiana Hospitality located a 10-minute drive from the Holy Haram, opened fully sold out in July ’17 but was running daily operations manually on pen and paper. Facing complete occupancy with no system to control reservations, check-outs, analytics or reporting, Al Dana engaged mycloud Hospitality for an automated PMS solution to provide easy integration, automation and meaningful analytics.

mycloud Hospitality implemented its cloud PMS after a successful trial and went live within 24 hours, delivering training, 24x7 support and customized MIS modules. The system automated reservations, confirmations, invoicing and reporting, enabled a one-click checkout for 308 rooms, improved staff efficiency and guest service, and contributed to better operations and increased revenues for Al Dana Elegant Hotel - Makkah.

Al Dana Elegant Hotel - Makkah

Abdullah Sarhan

Front Office Manager