Case Study: Boutique Law Group APLC achieves higher client retention with MyCase

Using the Client Portal to Retain More Clients

Boutique Law Group APLC is a Woodland Hills boutique firm specializing in probate, trust and civil litigation and estate planning. As the firm grew, its challenge was to keep clients consistently informed and connected to their matters, respond quickly even when staff were remote, and make billing more secure and less administratively intensive for clients who preferred not to mail checks.

The firm adopted MyCase — using the Client Portal, online payments, document management and integrated billing — so clients have 24/7 access to case information and can pay electronically. The result: faster responses from staff on the go, reduced bookkeeping and reconciliation work, and strong client adoption of electronic payments (about 55% pay online), improving client experience and operational efficiency.

Boutique Law Group APLC

Cameron Hagen

Office Administrator and Legal Assistant