Case Study: London Central & West improves secure, passwordless access for clinicians with My1Login

NHS 111 urgent care provider leads the way in secure and flexible workforce identity and access management with My1Login

London Central & West (LCW), a leading NHS 111 urgent care provider, faced a significant operational challenge as its clinicians were burdened with managing multiple passwords to access critical medical applications and patient records. This inefficient process led to frequent password resets, wasting valuable time and hindering patient care. To address this, LCW partnered with My1Login to modernize its workforce identity and access management.

My1Login implemented its Identity-as-a-Service (IDaaS) solution, which integrated with LCW’s existing systems to create a streamlined, passwordless environment. This allowed clinicians to securely access all necessary applications with a single computer login, eliminating the need to manage numerous passwords. The solution from My1Login significantly improved security, protected sensitive patient data, and most importantly, freed up clinician time to focus on patient care rather than password management.

London Central & West

Liam Mahon

Director of Digital & Innovation IT – BI – PMO