Case Study: Mainspring Fund Services achieves improved cybersecurity and streamlined portal access with My1Login

Fund Services Firm Makes Investment in Cyber Security

Mainspring Fund Services, a London-based fund administrator for SME private equity, venture capital, infrastructure and debt funds, faced poor adoption of its investor and fund manager reporting portals because the third‑party login experience was clunky and out of their control. The resulting usability issues drove up email traffic, increased cybersecurity risk and generated frequent login support and password‑reset requests — so the COO launched an Identity & Access Management project using My1Login’s IDaaS / Single Sign‑On solution.

My1Login implemented a consultative, fast-to-deploy Single Sign‑On solution with white‑labelling and UK data residency, plus centralized reporting. The rollout streamlined onboarding for over 10,000 users, eliminated IT overhead for password resets, improved portal adoption and branding, and provided granular access reporting for compliance — delivering measurable operational efficiencies and reduced support burden while enabling Mainspring to add applications and services more easily.

Mainspring Fund Services

Neil Clark

Chief Operating Officer