Case Study: Cresta World Travel achieves peak sales performance with My1Login

Cresta World Travel use My1Login to Drive Peak Sales Performance

Cresta World Travel, a 50‑year UK independent travel company (including the Jetset tour operator brand), faced growing cyber risk and operational friction from insecure password practices, shared privileged accounts, and an overnight shift to a remote workforce in 2020. To protect sensitive customer data and restore productivity, Cresta World Travel selected My1Login — deploying its Identity as a Service (IDaaS) offering including Single Sign-On for Web Apps and a Privileged Password Manager — to address data breach risk, reduce user friction, and manage remote access.

My1Login implemented a client‑side encrypted IDaaS that synchronized shared passwords, provided fast provisioning/revocation, and gave IT full visibility and control. The solution was quick to adopt (users were up and running on new laptops in under an hour), managed over 1,200 identities, eliminated password‑related risks, reduced customer wait and call times, and helped Cresta World Travel achieve record peak sales — delivering a step‑change in security posture and measurable operational improvements.

Cresta World Travel

James Serjeant

Head of IT