Case Study: Best Reception achieves 100 hours saved per employee annually with My1Login

Best Reception - Customer Case Study

Best Reception, a UK contact centre and virtual receptionist business, faced password fatigue and the need to protect confidential client data while keeping staff productive. They turned to My1Login’s cloud-based password manager and IAM service to provide a simple, easy-to-set-up way for employees to access multiple systems without remembering individual passwords, while meeting ICO guidance and compliance expectations.

My1Login delivered a single-sign-on solution that uses AES-256 encryption and a workplace “white-list” to restrict access, working with existing passwords so no heavy IT integration was required. The result: staff sign in with one strong credential, Best Reception reports savings of over an hour per employee per week (about 100 hours per year) — roughly a 6% productivity gain — alongside stronger, ISO/PCI/FCA-aligned security.

Best Reception

Andy McKenna

Managing Director