Case Study: Zinc reduces support tickets by 68% with My AskAI

Zinc Using My AskAI to reduce support tickets by 68%, overnight

Zinc, an all-in-one automated employment background-checking platform, was facing a challenge in its customer support team. After losing a team member, they needed to maintain their high 97% customer satisfaction score and improve response times without hiring additional staff, as their agents were overwhelmed by repetitive, simple questions from candidates.

By implementing My AskAI, Zinc was able to deploy an AI support solution in minutes. The AI resolved 68% of all support queries automatically overnight, which allowed the human team to focus on complex issues. This enabled Zinc to achieve their goal of a sub-60 second response time for the first time while maintaining their exceptional customer satisfaction rating.

Zinc

Conrad Jones

CX and Customer Service Leader