Case Study: YouGarden achieves 66% AI resolution and saves 965 hours/month with My AskAI

YouGarden saves 965 hrs/month with My AskAI

YouGarden, a UK-based online garden center, faced a challenge with their existing AI customer service provider as they were not achieving the automation and resolution rates they needed. They turned to the vendor My AskAI and its AI agent for Freshdesk to improve their support system.

My AskAI implemented a solution that integrated deeply with YouGarden's Freshdesk helpdesk and was trained on their help center articles and extensive website content. The most impactful change was giving the AI access to live customer data via a User Data API, allowing it to provide personalized responses. This solution now automatically resolves 66% of tickets, saving the team 965 hours per month, while achieving a 78% customer satisfaction score.

YouGarden