Case Study: Freecash achieves 82% AI support query resolution with My AskAI

How My AskAI resolves over 70k support queries every month

Freecash, a B2C global rewards platform, was facing a rapidly growing volume of customer support tickets that was straining their team. They tested Intercom's Fin AI but found its per-resolution cost would be too high. Their challenge was to find an economical and efficient AI customer service solution to handle their scale.

They implemented My AskAI, which integrated with their backend tools and used high-performance AI models. As a result, My AskAI now automatically resolves 82% of their monthly support queries, which amounts to over 70,000 tickets. This has freed the internal team to focus on complex issues and strategic improvements, significantly improving efficiency.

Freecash

Howard Blick

Customer Service Team Lead