Case Study: Zeffy Deflects 84% of Support Tickets with My AskAI

How My AskAI helps Zeffy Keep Their Ticket Volume Down and Fundraising Free

Zeffy, a pioneering free fundraising platform for non-profits, faced a significant challenge as their rapid growth led to an overwhelming volume of simple support requests. This overload was preventing their small, skilled customer success team from focusing on more complex, strategic work. To address this, Zeffy turned to the vendor My AskAI for an AI-powered solution that could integrate with their existing HubSpot support system.

By implementing My AskAI, Zeffy seamlessly integrated an AI assistant to handle common queries. The solution was a resounding success, deflecting 84% of their support ticket volume. This dramatically reduced the team's workload, allowing them to concentrate on technical cases and strategic projects, while users received instant answers to their questions. The partnership with My AskAI has been transformative, enhancing efficiency and supporting Zeffy's continued growth.

Zeffy

Ella Roy

Customer Success Manager