Case Study: Kriptomat achieves 62% AI resolution and saves 172 hours/month with My AskAI

How Kriptomat achieves 62% AI resolution, saving 172 hrs each month

Kriptomat, an EU-licensed cryptocurrency platform with over 400,000 users, faced a stretched support team, slow response times, and the need for 24/7 support for its global customer base. To address this, they chose My AskAI over Intercom's Fin due to its more economical pricing and integrated the My AskAI customer service agent into their existing Intercom helpdesk.

My AskAI's solution involved connecting to Kriptomat's Intercom help center and syncing over 7,000 pages of website content for the AI's knowledge base. Through weekly reviews of knowledge gaps and creating custom answers, they improved the AI's performance. The results were a 62% AI resolution rate, deflecting approximately 1,000 tickets monthly, and saving the support team 172 hours per month.

Kriptomat

Martina Mitic

Head of Customer Success