Case Study: Barn Owl achieves 47% AI ticket resolution with My AskAI

Barn Owl resolves 47% of support tickets with My AskAI

Barn Owl, a seller of off-grid cellular cameras, faced a significant challenge in handling a high volume of customer support tickets, especially after business hours. Their previous AI solution, Gorgias Automate, was unreliable due to hallucinations and high costs, leading them to seek a new vendor. They implemented an AI customer service agent from My AskAI to work within their existing Gorgias helpdesk.

My AskAI's solution integrated multiple knowledge sources and live data from Shopify to power its AI agent. This implementation allowed Barn Owl to automatically resolve 47% of the approximately 700 monthly tickets routed to the AI, achieving an 80% customer satisfaction score. The results from using My AskAI saved the team an estimated 27 hours of work each month.

Barn Owl