Case Study: America First Credit Union achieves 4.5+‑star member satisfaction with MX Technologies' agile, integrated mobile banking solution

KIVA Group and MX Help AFCU Delight Members with Intuitive Mobile Banking App

America First Credit Union faced a complete mobile app overhaul to replace a slow, waterfall development process and to unify many back-end systems feeding member experiences. MX Technologies, using its Helios native cross‑platform framework (with integration support from KIVA Group’s middleware), was engaged to enable agile development and deliver a fast, device‑optimized mobile banking app that could seamlessly connect core systems like Fiserv, bill pay, remote deposit and fraud tools.

MX Technologies implemented Helios while KIVA Group provided the integration layer to normalize and translate data in real time across disparate systems, enabling rapid iterations and accurate transaction data in the app. The result: a highly rated member experience (4.5+ stars in Apple and Android app stores), real‑time data accuracy, improved fraud and session monitoring, and greater member engagement and financial guidance — all driven by MX Technologies’ Helios platform and the integrated KIVA solution.

America First Credit Union

Brice Mindrum

Mobile Services Manager