Case Study: BECU achieves dramatic mobile engagement growth and higher remote deposit completion with MX Technologies' Helios

BECU Implementation of Helios by MX Eighteen Months of Success

BECU, the fourth largest credit union in the U.S. with over 1 million members, needed a more user‑friendly, high‑performing mobile solution to improve money movement, remote deposit capture (RDC) and overall digital money management. Seeking a responsive partner and a modern cross‑platform approach, BECU selected MX Technologies’ Helios (Helios by MX) to replace its prior mobile vendor and deliver a unified, native experience across iOS, Android and Windows.

MX Technologies implemented Helios — a single C++ code base with device‑specific capture, user coaching, and rapid SaaS updates — and BECU saw dramatic results in 18 months: mobile users +99%; bill pay +170% (monthly completed bill pay rose from ~8,900 to 21,234); transfers +56% (240k → 327k monthly); check deposits +22% (214k → 260k monthly); users aggregating external accounts +213% and total external accounts +180%. RDC completion improved from 83% to 93%, boosting engagement, app ratings and cross‑sell opportunities for BECU, driven by MX Technologies’ Helios.

BECU

Howie Wu

Vice President of Virtual Banking