MUX
48 Case Studies
Case Study: Punchpass achieves faster uploads and zero video support tickets with Mux
A MUX Case Study
Punchpass cuts video support tickets to zero with Mux
Punchpass, a provider of class management software for fitness studios, faced challenges with its previous video provider, Vimeo. The API was poorly documented, basic features like per-client analytics and storage segmentation were missing, and their upload workflow was convoluted and unreliable. This prevented them from offering their clients a better experience without undertaking significant custom development work.
By switching to Mux Video, Punchpass implemented a superior solution. The migration resulted in dramatically faster uploads, a cleaner API with excellent documentation, and the built-in ability to segment video data and analytics per client. The measurable impact was significant: support tickets related to video issues dropped to zero, and the entire migration of 25 terabytes of video was completed in less than a week.
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