Case Study: Udemy improves video learning experience with Mux Data

Improving lives through learning

Udemy, the online learning marketplace, needed to ensure its rapidly growing video platform delivered a seamless experience as course enrollments surged and device/geography differences became more important. To better understand learner video quality and catch issues early, Udemy turned to Mux Data.

Using Mux Data, Udemy monitored startup and load times, rebuffering, upscales/downscales, latency, and performance across browsers, devices, geographies, and video formats. Mux Data helped Udemy quickly identify critical issues, including an almost 100% failure rate on Internet Explorer Windows 10 that was fixed within a day, and later uncover weaker Android video delivery; after targeted improvements, Udemy’s Mux scores increased by 33% and Android app reviews improved as well.

Udemy