Case Study: 9Now achieves better video streaming quality and monitoring with Mux

Australia’s largest locally owned media company monitors 9Now with Mux

9Now, the video-on-demand platform for Australia's largest locally owned media company Nine, faced the challenge of monitoring and improving the quality of experience (QoE) for its viewers across 13 different platforms. They needed detailed analytics to benchmark performance, optimize their video delivery, and receive alerts for any degradation in service.

By implementing Mux Data, the 9Now engineering team gained a simple and easy-to-use QoE monitoring solution. Mux provided the necessary insights to confidently experiment with encoder profiles and CDN optimizations. The solution proved its value during a real-world outage, and it now enables the team to monitor both VOD and live streaming, ensuring a high-quality experience for audiences on any device.

9Now

Nick Carroll

Director of Engineering