Case Study: InConcert achieves 1-second report latency and 90% lower storage costs with Muttdata’s modern AWS data platform

InConcert cuts report latency from 45 seconds to 1 second with Muttdata

InConcert, a leader in Latin American and Spanish contact center solutions, faced challenges with its legacy data platform, which was straining under heavy workloads. The system caused high costs, slow report generation, and an inability to support real-time analytics and unified data governance. To overcome these scalability and performance bottlenecks, InConcert partnered with Muttdata to modernize its data infrastructure.

Muttdata designed and deployed a modern, multi-tenant data platform on AWS for InConcert, leveraging technologies like MSK, a Data Lakehouse, and StarTree Cloud for real-time analytics. They integrated Cube as a semantic layer to provide consistent, governed access to data. This solution dramatically improved performance, reducing report latency from 45 seconds to 1 second and cutting storage usage by 90%. The new platform also lowered maintenance costs, ensured high availability, and provided a scalable foundation for future growth.

InConcert