Case Study: Kaiser Permanente achieves greater resilience and reduced burnout with Mursion Coaching

How Kaiser Permanente Strengthened Clinician Leadership and Resilience with Performance Coaching

Kaiser Permanente's Washington Permanente Medical Group faced a crisis of clinician burnout, particularly among its female staff, who reported significantly higher rates of burnout and feelings of being undervalued compared to their male counterparts. To address this challenge and retain its talented clinicians, the organization partnered with Mursion for its performance coaching service.

The solution Mursion implemented was a tailored coaching initiative combining individual sessions, group coaching, and digital exercises. This program focused on building real-world skills like communication, stress management, and establishing work-life balance. The results were significant, including an 18% increase in resilience, a 10% reduction in burnout rates, and over 72% of participants reporting improved work effectiveness, demonstrating the profound impact of Mursion's coaching.

Kaiser Permanente

Mary Wierusz

Chief Wellness Officer