Case Study: Ericsson fosters inclusive behaviors with Mursion immersive learning

Ericsson boosts belonging and drives 80% continued application with Mursion

Ericsson, a Swedish multinational telecommunications company, sought to move its diversity and inclusion initiatives beyond simple awareness to foster lasting behavioral change among its leaders and employees. The company partnered with the vendor Mursion to upskill its workforce with practical tools for reducing bias and making fairer decisions, aiming to integrate these behaviors into the daily employee experience.

Mursion provided immersive simulations using human-controlled avatars, which were part of a larger science-based program co-developed with behavioral experts. This solution allowed Ericsson's employees to practice inclusive conversations in a safe, judgment-free environment. The results were significant, with 80% of participants applying the learned skills months later. Furthermore, belonging scores across all genders reached global parity for the first time in three years, and the Mursion simulations received a high Net Promoter Score.

Ericsson Fosters