Case Study: IBM Belgium achieves seamless remote facilitation and sustained collaboration with Mural

IBM's Best Practices for Remote Facilitation

IBM Belgium, part of the global IBM organization with nearly 400,000 employees, faced the challenge of running effective design-thinking and facilitation sessions across distributed and hybrid teams. To keep workshops productive and aligned, they adopted Mural’s digital collaboration platform—using MURAL templates, a facilitator guide, and remote workshop tools to run both in-person and remote sessions.

Mural provided structured templates, time-boxed exercises, and digital transition practices that increased engagement, preserved session outputs for absent participants, and maintained momentum after meetings. As a result, IBM Belgium found Mural was often preferred even for colocated 30–60 minute sessions, improving participation, continuity, and the ability to capture and reuse outcomes across teams.

IBM Belgium

Eric Morrow

Design Facilitator