Case Study: Hewlett Packard Enterprise boosts customer-centric innovation with Mural + LUMA System

HPE accelerates its customer obsessed innovation culture with Mural + LUMA System™️

Hewlett Packard Enterprise (HPE), a global technology company, needed to transform how teams worked together to stay customer-centric amid changing market conditions and growing competition. HPE wanted to better understand customer pain points and make it easier and faster to do business, so it turned to Mural and the LUMA System™ to support its innovation and collaboration efforts.

With Mural’s digital collaboration platform and the LUMA System™, HPE launched its Innovation Catalysts initiative and ran cross-functional workshops using methods like Personas, Journey Maps, and Importance/Difficulty Matrices. The approach helped HPE break down silos, improve customer centricity, and accelerate time to market, saving an estimated 800 hours of meeting time and 600 hours of post-meeting synthesis time per year, with more than $150,000 in combined annual cost savings.

Hewlett Packard Enterprise