Case Study: Officeworks boosts hybrid collaboration and adoption with Mural

How Officeworks is using Mural for efficient and engaging collaboration across Its support offices

Officeworks, a national Australian retailer with nearly 10,000 team members across stores, fulfillment centers, and support offices, needed a way to keep geographically dispersed teams connected when its support offices shifted to hybrid work in 2020. The company wanted a tool that would engage both technical and non-technical users, integrate with its Microsoft environment, and do more than basic whiteboarding, so it turned to Mural.

Mural provided a versatile visual collaboration platform that Officeworks used for change management, brainstorming, leadership workshops, agile cadences, and shared templates like the Change@Officeworks Playbook. With tailored training and internal “show and tell” sessions to support adoption, Officeworks increased Mural adoption from 31% to 66% and grew quarterly engaged members by 867% since March 2021.

Officeworks

Natalie Phillips-Mason

Head of Change