Case Study: Global Telecommunications Organization achieves 90% faster decision-making and eliminates travel with Mural

Global Telecommunications Organization - Customer Case Study

Global Telecommunications Organization’s Digital Experience Department, serving a 170,000-employee enterprise, struggled with slow, resource-heavy in-person workshops that delayed projects and consumed time and travel budgets. To address this, they adopted Mural’s digital collaboration platform to replace face-to-face sessions and enable more frequent, remote workshops.

Mural enabled on-demand and asynchronous collaboration so stakeholders anywhere could join, eliminating travel and reducing scheduling delays; the vendor’s solution accelerated projects by 90%, gained 2–3 weeks per effort, and helped one project that used to take weeks finish in two days without travel costs. Mural also cut post-session synthesis time, replaced executive decks with live artifacts, enabled reusable templates, and broadened participation to drive lasting innovation.