Case Study: Emerson Electric scales remote visual collaboration and cuts post-workshop documentation time by up to 80% with MURAL

Emerson - Customer Case Study

Emerson Electric, a multinational Fortune 500 company with 88,000 employees, needed to scale human‑centered design and replicate the “sticky notes on a whiteboard” experience when stakeholders couldn’t meet in person. Emerson Electric’s Human Centered Design Institute faced costly travel, scheduling conflicts and slow post‑workshop digitization, so they turned to Mural’s digital workspace for visual collaboration to enable remote workshops and lower the barrier to entry for distributed teams.

Mural allowed Emerson Electric to run facilitator‑led, inclusive remote workshops and support asynchronous collaboration across the organization. The shift cut post‑workshop documentation time by 60–80%, reduced travel costs and time lost, helped grow HCD practitioners to over 700, and increased Emerson Electric’s Mural adoption by 135% in six months, while making workshops more engaging and efficient.

Emerson Electric

Christina Koffskey

Human Centered Design Engineer