Case Study: Capco Digital streamlines global customer onboarding collaboration with Mural

Capco Digital shortens 3-month global workshops with Mural

Capco Digital, a team focused on digital transformation for financial services institutions, faced the challenge of managing a complex, long-term project with over 40 stakeholders spread across the globe. Their traditional in-person design thinking workshops were not feasible, and collaboration via calls and emails risked delays and budget overruns. They turned to Mural to find a better way to streamline collaboration and keep all participants engaged and aligned.

Using Mural as a digital workspace, Capco Digital executed a series of successive workshops with customized templates. This solution provided a central hub for synchronous and asynchronous collaboration, enabling effective brainstorming and decision-making across different time zones. The results were significant: Mural helped Capco eliminate travel costs, shorten project timelines, and improve stakeholder alignment. The client's team also adopted better daily collaboration habits, moving away from reliance solely on email and phone calls.

Capco Digital