Case Study: Solotel keeps hospitality teams connected with Mumba

Solotel connects frontline teams in weeks with Mumba

Solotel, a major Australian hospitality group operating numerous pubs, bars, and restaurants, faced a significant challenge in cutting through communication noise across its dispersed venues. This fragmentation led to inconsistencies, operational mistakes, and a disconnected workforce, ultimately impacting the guest experience. To solve this, they partnered with vendor Mumba and implemented its Mumba platform.

By implementing Mumba's app, MYSolotel, the company consolidated its communications into a single, central platform. This provided staff with one reliable place for information and fostered a more two-way, engaging connection across the group. The solution reduced the communication burden on managers, improved consistency, and made teams feel more connected to the larger business, thereby enhancing the overall employee and guest experience.

Solotel