Case Study: Vital reduces review wait time by 40%+ with Multitudes

Vital reduced Review Wait Time by 40%+

Vital, a company providing patient and clinician software, was experiencing bottlenecks due to rapid growth and new team members. Their engineering manager sought to understand what was slowing down work and used insights from Multitudes, a platform offering data on team performance, to diagnose the issues.

Using Multitudes, the team identified that increased pull request size and review wait time were key problems. They implemented new norms for shorter pull requests and clearer code review expectations. With Multitudes' data guiding the changes, Vital reduced review wait time by 41% in one week and achieved a 74% to 97% reduction in change lead time within two weeks.

Vital

Will O’Neil

Engineering Manager