Case Study: Mentorloop achieves 92% reduction in out-of-hours work with Multitudes

Mentorloop reduced Out-of-Hours work by 90%+

The customer, Mentorloop, faced a challenge with increased out-of-hours work within their engineering team, which risked employee burnout. Their Head of Engineering, Tracy Powell, needed a way to identify and understand the causes of this trend to address it effectively. To tackle this, they turned to the insights provided by Multitudes and its 1:1 guides tool.

Multitudes provided dynamic 1:1 guides that flagged a significant spike in a new team member's out-of-hours work, prompting a crucial conversation. This data-driven approach allowed Tracy to discover the employee's enthusiasm was the cause and to collaboratively set expectations. As a result, the team member's out-of-hours work was reduced by 92% within one week, a improvement that was sustained in the following weeks.

Mentorloop

Tracy Powell

Vice President Engineering