Case Study: Honeycomb achieves 10x faster alert reporting with Multitudes

Honeycomb cuts alert reporting time from 5 hours to 30 minutes with Multitudes

Honeycomb, an observability platform, faced a critical challenge when PagerDuty sunset its data export feature. This left Staff SRE Fred Hebert unable to generate the quarterly reports on alert impact that leadership relied on. His previous process was manual, taking up to five hours per quarter, and he needed a new solution to analyze the human toll of on-call pages, including disruptions outside of working hours.

Multitudes worked closely with Honeycomb in a co-design process to build new PagerDuty integration features, specifically the Page Disruptions chart. This solution automated the reporting, slashing the time required from 5 hours to just 30 minutes per quarter—a 10x speed increase. The partnership with Multitudes provided greater organizational transparency, allowing managers and directors to monitor alert data regularly and proactively support their teams.

Honeycomb