Case Study: Clara achieves 89% lower Change Lead Time with Multitudes

Clara cuts Change Lead Time by 89% with Multitudes

Clara, a leading corporate spend management solution in Latin America, faced challenges with engineering efficiency during a period of rapid growth. Their engineering manager, Nancy Barraza, used the Multitudes platform to identify that lengthy Change Lead Time, particularly due to bottlenecks in code editing, was hindering their ability to deliver work effectively.

By implementing insights from Multitudes, Clara's team made a series of small, continuous improvements over nine months. These included refining story design with product teams, establishing on-call rotations to minimize interruptions, and committing to pair programming to resolve blockers faster. As a result of working with Multitudes, Clara achieved an 89% reduction in Change Lead Time and a more than fivefold increase in the number of tickets completed.

Clara