Case Study: Inside Mortgage Finance Publications, Inc. achieves streamlined subscription and order management with Multipub

Inside Mortgage Finance Publications, Inc - Customer Case Study

Inside Mortgage Finance Publications, a B2B publisher, needed a more efficient fulfillment system to handle multiple products per customer and per transaction. Their legacy platform forced separate logins for each product and lacked reliable earned/deferred income reporting and responsive support, creating operational friction for circulation and customer service teams.

Multipub implemented a unified platform that stores one customer record while supporting multiple one‑off and subscription products, with accounting that applies transactions to individual orders. The switch made customer data readily accessible, streamlined invoicing, and simplified reconciliations and audits—delivering the reliable reporting and strong customer service IMF required.

Inside Mortgage Finance Publications, Inc

Gwendolyn Echols-Jones

Director