Case Study: Unilever achieves 3–4× faster eCommerce deployments and a unified customer view with MuleSoft

Unilever accelerates eCommerce innovation using APIs

Unilever, the global consumer goods company, faced a complex IT landscape—about 1,000 applications, 10,000 interfaces, and 500 IT projects per year across multiple global teams—which made it difficult to deploy new products and services quickly and to unify its brands on a common operating model.

Unilever adopted MuleSoft’s Anypoint Platform and an API‑led “adaptive integration” approach to connect eCommerce tools (NetSuite, Salesforce Commerce Cloud) and on‑premise systems like SAP, building a network of reusable services and enabling self‑service across brands. The solution supported a six‑month launch of a newly acquired eCommerce business, delivered a unified customer view, and accelerated deployments by 3–4×—cutting timelines from months to days.

Unilever

Jane Moran

Global CIO