Case Study: State of Colorado delivers real-time Medicaid eligibility with MuleSoft

State of Colorado processes 277K applications in 6 months with MuleSoft

The State of Colorado faced a significant challenge when it needed to build a new integrated health insurance marketplace in just six months to comply with the Affordable Care Act. Their legacy systems were disconnected and required manual data entry, causing lengthy delays in determining Medicaid eligibility for citizens who expected modern, online services. To meet this tight deadline and improve the citizen experience, the state turned to MuleSoft for a solution.

Using MuleSoft's Anypoint Platform as an integration backbone, the state connected its Salesforce-based PEAK application with various federal and internal systems. This solution enabled real-time eligibility determinations, transforming a process that once took 45 days into one completed in a single session. MuleSoft's integration allowed the state to process over 277,000 applications in the first six months, double its application processing capacity without increasing its $30 million personnel budget, and achieve an estimated $5 million in savings.

State of Colorado