Case Study: Smarsh strengthens AI governance and recovers $2.2M in ARR with MuleSoft

Smarsh recovers $2.2M in ARR and speeds onboarding 99% with MuleSoft

Smarsh, a global leader in digital communications archiving, faced operational challenges after rapid growth through acquisitions. This resulted in a fragmented landscape of disconnected tools and data systems, slowing down processes like customer onboarding which took up to five days. To scale operations and improve AI governance, Smarsh partnered with vendor MuleSoft and implemented its Anypoint Platform to build a standardized integration layer.

Using MuleSoft, Smarsh automated key processes and unified its data. The solution enabled the company to strengthen its AI governance and uncover $2.2 million in missing revenue. Customer onboarding time was reduced by 99%, from five days to just three seconds. The MuleSoft implementation also slashed month-end financial processing time and dramatically accelerated project delivery for its IT team.

Smarsh